Opodo

OPODO...Do not book through this

OPODO...Do not book through this operator..Have booked for myself and my teenager daughter for may 2023..Booked through opodo which was sold to me as a very nice mobile home only to find when i questioned the accomodation with tres estrellas this is not the case..The accomodation actually resembles a tent with no amenities . Contacted opodo to point out to them that this accomadation was not the accomodation sold to me and that this would be of no use due to my daughters anxiety levels and not being able to share communal showers and if needing to use the toilet at night would be an absolute no no for her as she would not cope with the though of having to do this..Made this very clear to opodo that this accomodation will not suffice due to her anxiety and their response was THERE IS NOTHING WE CAN DO AND WE ARE NOT ISSUING A REFUND.

This is the first time in my life i am dreading going on holiday and it was supposed to be a special time as am taking my daughter to her first festival to see her favourite artist and being a sole parent i have saved hard for this. Not only have opodo charged quite substantially for this holiday but have crushed my daughters dream because she has been waiting for this for so long but i know she will not cope with the accomodation and will be a nightmare from *** for her..Opodo you are disgusting for shattering a lttle girls dreams and i really hope people steer clear of booking any form of travel with you !!!...

So a little investigation into my package holiday...Paid £1300 through opodo for what seemed like a nice lodge...the accomodation allocated is a tent which i found out they had booked through booking.com so out of curiousity i thought i would see the price of the accomodation they had booked opposed to the accomodation i should have got...i was disgusted..The accomodation they have allocated me was not even £200 for the duration of my stay , so to scam money they have sold the holiday accomodation as a lodge and allocated a tent thus pocketing quite a substantial amount of money. I can also see on the reviews on trip advisor that they have also done exactly the same to the family prior to my review ,they booked a caravan and was given a tent.

So more phone calls to opodo and nothing..I am starting a claims process under section 57 with my bank and will be taking opodo to the small claims court as this is just purely scamming people out of money. Most people will just let this lie but i will not , If opodo have done this to 2 families how many others have they done this to.

Update 1 May 2023

So opodo have replied to my review on trust pilot as follows :

Reply from Opodo

6 hours ago

Hi Pete,

Thank you for taking the time to share your review. Were sorry to hear that you came across an issue while using our service since it doesnt meet the quality we strive to deliver.

Were currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder).

We hope to serve you again in the future.

If you have any further questions, were always happy to help.

Sincerely,

Richa

Customer Care Team

As expected no email for further information. I will absolutely bombard every social media platform , every day with my story , every review platform where opodos name lies until my case is resolved. Tuesday morning I will instruct my solicitor to start investigations into my case and going by other peoples reviews on trip advisor and trust pilot this looks to be a tactic used by opodo on many occasions to con people out money. My next port of call is the press as this scam needs to be exposed because not just has it taken peoples hard earned money but also all the stress that goes with it because of their greed. I will expose this company for what they are and make a statement that this is not good practice.

And thankyou opodo for making my little girl cry because you have absolutely shattered her holiday and the festival for her all for the sake of filling the CEOs pocket. Greed is a poisonous thing and I really do hope every single person that reads this review never uses opodo and shares with their friends to put the word out there that you are just full of pure greed and will do anything to make the company profits even if it means to break a childs heart !!!.

Date of experience: 29 April 2023

Good morning

I received the email below over a week ago, but have not received the refund of my cancelled subscription.

Can please inform me what is happening please?

Thank you

S Clark

----- Forwarded message -----

From: NoReply Opodo

To: "steveclark298@***.co.uk"

Sent: Monday 30 September 2024 at 13:01:08 BST

Subject: Opodo 191********

Opodo

STEPHEN

Your Prime subscription has been cancelled.

We have issued a full refund of 69.99 GBP; it will be settled to your original payment method within 2-3 working days.

We are sorry to see you leave the Prime family. We would be happy to welcome you again in the future. You can join Prime at any time!