The issue that I have experienced was: Opodo sent us a email confirming we were booked on a Thomson Airways flight and sent us the booking reference. We have the email.
We also have pics of the Opodo iPhone app where we can see the flight Thomson Airways, the time, destination and origin.
When we got to the airport in Las Palmas, Thomson Airways told us we were not on their passenger list and that Opodo had made a mistake. We were not able to fly. I was left at the airport with y two kids, 7 and 9 years old... no hotel, no food, all our luggage and on the phone to Opodo and messenger for the next 6 hours.
When eventually my husband managed to speak to Opodo after waiting for 2 hours he was put through 3 different people and one of them told my husband our booking was on easyJet and that they wouldn't take any responsibility.
I am now taking legal action and claiming the cost of new flight tickets (£400), plus taxi, plus telephone bills, plus hotel, plus food and plus all the time taken and emotional stress caused. I will take them to court in The UK and put bad reviews everywhere.
It occurred on: 7/01/2019
Product or Service Mentioned:
Opodo Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Full refund.
I didn't like:
No answer to complain, No desire to resolve.